Terms & Conditions
Introduction
Welcome to Speed Move Solution. These terms and conditions outline the rules and regulations for using Speed Move Solution's services, which include international consolidation shipping services and online proxy purchase services from China. By accessing and using our services, you accept these terms and conditions in full. If you do not agree to all the terms and conditions stated on this page, please do not continue to use Speed Move Solution.
1. Definitions
Company: Refers to Speed Move Solution.
User: Refers to any individual or entity using the services provided by the Company.
Services: Refers to the international consolidation shipping services and online proxy purchase services from China provided by the Company.
Goods: Refers to the items being transported, hauled, or purchased through our services.
2. Service Description
2.1 International Consolidation Shipping Services
Our consolidation shipping services facilitate the efficient transportation of goods:
From international origins (primarily China) to your specified location in Malaysia, Singapore, or Thailand.
From Malaysia to Singapore
2.2 Online Proxy Purchase Services (China)
Our online proxy purchase services involve purchasing items on behalf of the User from online stores exclusively in China. We manage the entire process, from placing the order to delivering the items to your specified address
3. User Responsibilities
3.1 Accurate Information
The User must provide accurate and complete information regarding the delivery and pickup addresses, contact details, and any special instructions.
3.2 Packaging
For consolidation shipping, the User is responsible for ensuring that goods are properly packaged by the sender/supplier to withstand the international transportation process. The Company is not liable for any damage caused by improper or insufficient packaging.
3.3 Prohibited Items
The User must not request the transport or purchase of prohibited items. This includes, but is not limited to, hazardous materials, illegal substances, counterfeit goods, and any items prohibited by the laws of the origin, transit, or destination countries. It is the User's sole responsibility to ensure compliance with all applicable import/export regulations.
4. Company's Responsibilities
4.1 Service Provision
The Company will make reasonable efforts to provide the services as described and to deliver goods within the estimated timeframes. All delivery times are estimates and not guarantees.
4.2 Liability
The Company is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability for loss or damage to goods is limited to the declared value of the goods or the amount specified in the relevant insurance policy, whichever is less. Claims must adhere to Section 7.2.
5. Payment Terms
5.1 Service Fees
The User agrees to pay the service fees as outlined in the Company's current pricing schedule. All fees are due at the time of service request or as otherwise agreed upon.
5.2 Payment Methods
The Company accepts various payment methods, including bank transfers, QR Pay, and E-wallet payments, as made available on our platform.
6. Insurance
The Company offers insurance options for goods being transported or purchased. The User can choose to insure their goods for an additional fee. The terms and conditions of the specific insurance policy will govern any claims made under that policy.
7. Cancellation and Refunds
7.1 Cancellation Policy
For proxy purchase services, cancellation may be possible before the item is purchased, subject to administrative fees. For consolidation shipping, cancellation may be possible before the goods are received at our warehouse or before the shipping process has commenced. No cancellation is allowed once the goods are in transit or have been shipped.
7.2 Refund and Compensation Policy
Refunds or compensation are only available for confirmed missing parcels with valid evidence. Claims must be submitted in writing within 3 days of signing received. The claim must include all necessary documentation to support the claim, including proof of value and loss. The Company reserves the right to deny claims that do not meet these requirements or are submitted past the stipulated timeframe.
8. Force Majeure
The Company is not liable for any delays, loss, or damage resulting from events beyond our reasonable control ("Force Majeure events"), including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, strikes, customs delays, government regulations, or traffic conditions.
9. Privacy Policy
The Company is committed to protecting the User's privacy. Personal information collected during the service request process will be used solely for the purpose of providing the requested services and will not be shared with third parties without the User's explicit consent, except as required by law. Our detailed Privacy Policy is available here.
10. Export
You assume all responsibility for compliance with all applicable laws and regulations of any country from which you may access the Website, regarding access, use, export, re-export, and import of any content or goods related to our services.
11. Prohibited Materials
You agree not to collect or store personal data about other users or members, or to submit any message board posting and/or e-mail that contains or provides links to:
Any unlawful, threatening, abusive, harassing, tortuous, defamatory, invasive of privacy or publicity rights, hateful, vulgar, obscene, profane, harmful, libelous, indecent, racially, ethnically, or otherwise objectionable material.
Any material that impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with a person or entity.
Any false "header," falsely configured e-mail, or manipulation of identifiers to disguise the origin of any content. Headers of e-mail messages may not be removed or altered to conceal e-mail addresses.
Any content that you do not have a right to transmit under any law or any contractual or fiduciary relationship (e.g., inside information, trade secrets, confidential information).
Any material that violates or infringes upon the rights of others, including, without limitation, any patent, trade secret, right of privacy, right of publicity, copyright, or trademark rights.
Any unsolicited or unauthorized advertising or commercial solicitation, including, without limitation, "spam," "junk mail," "chain letters," or "pyramid schemes."
Any material that contains software viruses or any other computer code, programs, files, corrupted data, or any other harmful component designed to interrupt, impair, destroy, or limit functionality of any computer system.
Any material that constitutes "stalking" or any other form of harassment.
Any material containing nudity, pornography, or sexual material of a lewd, vulgar, lascivious, indecent, lecherous, or obscene nature or intent, or that violates local, state, national, and/or international laws.
Content that promotes, encourages, or provides instructional information about any illegal activities or any material which encourages conduct that would violate any law or give rise to civil or criminal liability.
Any hate propaganda, hate mongering, or fraudulent material or activity.
Any content that advertises or promotes any product or service (unless explicitly permitted by Speed Move Solution).
Any content that solicits funds, advertisers, or sponsors (unless explicitly permitted by Speed Move Solution).
Any content that disrupts the normal functioning of the Website.
Any content or activity that Speed Move Solution, in its sole discretion, deems inappropriate for its Website or platforms.
12. Changes to Terms and Conditions
The Company reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes via email or through our website. Continued use of our services after such changes will constitute acceptance of the new terms.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location
13. Contact Information
If you have any questions about these Terms & Conditions, please contact us at hello@speedmovesolution.com
SPEED MOVE
Jalan Perdana 2, Taman Segar Perdana, 43200 Cheras, Selangor Darul Ehsan, Malaysia.
QUICK LINK
hello@speedmovesolution.com
+6011- 1339 4435
SPEED MOVE SOLUTION (002975742-M)
All rights reserved