Privacy Policy

Introduction

Welcome to Speed Move Solution. This Privacy Policy outlines how Speed Move Solution ("the Company," "we," "us," or "our") collects, uses, discloses, and manages your personal data. We are the data controller of your personal data and are committed to protecting your privacy and ensuring the security of your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using the Speed Move Solution website and our services, you signify your agreement to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Personal Data We Collect (Notice and Choice Principle)

We collect personal data that is necessary to provide our services and for legitimate business purposes. This includes information you provide directly to us and information collected automatically.

• Information You Provide:

  • Contact Information: Name, surname, email address, telephone number.

  • Delivery & Shipping Information: Physical addresses (pickup and delivery), recipient names, contact details.

  • Payment Information: Details required for bank transfers, QR Pay, E-wallet payments (we do not directly store sensitive credit/debit card details).

  • Service-Specific Information: Details of items for proxy purchase (e.g., product links, specifications), customs declarations for consolidation shipping.

  • Communication Data: Information from your inquiries, feedback, or any other communications with us.

• Information Collected Automatically (Device Information):

  • When you visit our website, we automatically collect certain data about your device and Browse activity. This includes your web browser type, IP address, time zone, and some cookies installed on your device. We also collect information about the individual web pages you view, what websites or search terms referred you to our site, and how you interact with our site. This helps us identify potential abuse, understand website usage patterns, and improve your Browse experience.

2. How and Why We Use Your Personal Data (General Principle)

We process your personal data primarily to deliver our services and for our legitimate business interests, always with your data security as a top priority.

• To Provide Services:

  • To facilitate and manage your international consolidation shipping (e.g., generating shipping labels, customs declarations, arranging transport, tracking).

  • To execute your online proxy purchase services from China (e.g., purchasing items on your behalf, arranging delivery).

  • To process payments for services rendered.

  • To communicate with you regarding your orders, inquiries, updates, and service-related matters.

• For Operational & Improvement Purposes:

  • To ensure the security and integrity of our website and services.

  • To analyze website usage for statistical purposes and to improve our website features and service offerings.

  • To maintain proper business records.

• For Legal & Compliance Purposes:

  • To comply with applicable laws, regulations, and legal processes (e.g., customs regulations, tax requirements).

  • To respond to legitimate requests from public and government authorities.

  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other users.

3. Disclosure of Personal Data (Disclosure Principle)

We may disclose your personal data to trusted third parties solely for the purposes outlined in this Privacy Policy. These third parties are obligated to maintain the confidentiality and security of your data.

• Service Providers: To third-party service providers who assist us in operating our business and providing our services, such as:

  • Logistics partners and carriers (for shipping and delivery).

  • Payment processors (for handling transactions).

  • IT and website hosting providers.

• Legal Compliance: When required by law, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

4. International Data Transfer (Transfer Principle)

Your personal data may be transferred to, and processed in, countries outside Malaysia (e.g., China for proxy purchases and consolidation logistics, or where our website hosting/IT infrastructure is located). We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and the PDPA, even when transferred outside Malaysia. This includes working with partners who have appropriate security measures and contractual obligations to protect your data.

5. Data Security (Security Principle)

We are committed to safeguarding your personal data. We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, disclosure, or accidental loss of personal data under our control and custody. These measures include secure servers, data encryption, and access controls. While we strive to protect your personal data, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

6. Data Retention (Retention Principle)

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will take reasonable steps to securely delete or anonymize it.

7. Your Rights (Access and Correction Principle)

As a Malaysian resident, you have certain rights regarding your personal data under the PDPA 2010. These include:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Withdraw Consent: You have the right to withdraw your consent for us to process your personal data at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide you with certain services.

To exercise any of these rights, please contact us using the contact information provided below. We may require proof of identity to process your request.

8. Cookies

Our website uses "cookies" to enhance your Browse experience. Cookies are small data files placed on your device to help us recognize you, remember your preferences, and understand how you interact with our site. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do so, some features of our website may not function properly.

9. Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by Speed Move Solution. Please be aware that we are not responsible for the privacy practices or content of such other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by other appropriate means. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Email: hello@speedmovesolution.com